Refund Policy
Thank you for your order. We strive to ensure you are completely satisfied with our services. However, if you are not happy with your purchase for any reason, you may be eligible for a refund under the terms outlined below.
We are committed to delivering high-quality work within the agreed-upon deadline. If we fail to meet our commitments, you may qualify for a partial or full refund as per this policy.
Refund Eligibility
To request a refund, you must:
- First contact our support team at support@eccentricone.co.uk to attempt resolution.
- Submit a formal refund request within 7 days of your order (if unresolved).
- Provide proof of our failure to meet commitments (e.g., missed deadlines, unmet requirements after revisions).
⚠ Important: If a dispute or chargeback is filed without first contacting support@eccentricone.co.uk for resolution, the client will not be eligible for any refund.
Each refund request will be reviewed individually. We reserve the right to make exceptions in unique circumstances to ensure fairness.
Eligible for Refund:
✅ Unmet Requirements – If, after 5 revisions, we still fail to meet the initially agreed-upon requirements.
✅ Missed Deadlines – If we deviate from the original delivery timeline without prior agreement.
✅ Service Not Rendered – If we fail to deliver the service entirely.
⚠ Note: A detailed report proving our failure must be submitted for audit by our independent team before approval.
Not Eligible for Refund:
❌ No Prior Support Contact – Disputes/chargebacks filed without first contacting support@eccentricone.co.uk.
❌ Incomplete/Incorrect Initial Requirements – If dissatisfaction arises due to unclear or insufficient client-provided details.
❌ Client Non-Usage – If the client does not use the delivered work.
❌ Unauthorized Modifications – If the client alters the work provided by us.
❌ Scope Change After Delivery – If feedback introduces new requirements outside the original scope (additional charges apply for revisions).
❌ Non-Responsiveness – If delays occur due to the client’s failure to respond to queries.
❌ Change of Mind – If the client cancels the order shortly after placement without valid reason.
Refund Process
- Contact support@eccentricone.co.uk to attempt resolution.
- If unresolved, submit a refund request with supporting evidence.
- Our team will review and audit the claim (may take up to 30 business days).
- If approved, the refund will be processed via the original payment method (minus a 15% transaction fee).
- You will receive an email confirmation upon completion.